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Essonne, France
Bristol, England, UK
Vilnius, Lithuania

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Common queries answered

Frequently asked Questions

We ship throughout Europe and internationally.

To make a purchase, you must be at least 19 years old.

Send us an email at [email protected] or fill out our contact form here.

Our customer service is available 24 hours a day, 7 days a week.

We currently accept bank transfer & cryptocurrency payments.

Bitcoin is a decentralized digital currency that can be transferred via the internet. Unlike traditional forms of payment, Bitcoin does not require the involvement of a third party such as a bank, credit card processor, or government.

It is anonymous, highly secure, and does not require permission from anyone to use.

Learn more about Bitcoin by clicking here.

As soon as we receive the payment, we will send you an email confirming that it has been received.

NOTE: After you make your payment, you take a screenshot of your transfer receipt or snap a picture of it and email it to the company’s email address.

We process and fulfill orders Monday through Sunday between noon and 5 p.m., so you should receive tracking information within this time frame. If your order was received after 5 p.m., it will be processed the following business day.

Every order includes a unique piece of email information. One for shipping, which includes tracking information, and another to notify you that the package has been delivered.

When the driver or courier arrives to deliver the package, they may also ring the bell door.

On Sundays, we do not ship. Orders received after the 5:00 p.m. cutoff on Saturday will be shipped on Monday.

If any item inside your order is damaged, defective, or not as described, you may request a refund or exchange.

Learn more about our refund/exchange policy by clicking here.

Please contact us as soon as possible at [email protected]. We will do everything possible to rectify the situation and ensure your complete satisfaction.

Your items will be packed in a discreet, odor-proof mylar bag that is heat and vacuum sealed before being shipped in an unmarked box.

Our packaging method ensures maximum freshness, odor protection, and privacy from unwanted attention.

Except for holidays, orders are shipped Monday through Saturday.

Except on weekends, all orders with completed payments received by 3 PM will be shipped the same day.

Orders placed after 3 p.m. will be shipped the next business day.

You can track your order on the courier’s website and enter your tracking number on the tracking page.

Yes, if your order has not yet been shipped, you may cancel it. You can cancel your order in your user account or send us an email at [email protected] with your order number and cancellation request.

If your order has already been shipped, you will not be able to cancel it.

No, but you can fill out the extra information box on the checkout page if you want a signature when your package is delivered.

Worldwide shipping

We ship worldwide

Easy 14 days returns

14 days money back guarantee

100% Secure Checkout

Bank Transfer / Cryptocurrency / Gift cards